Why does my Whisker app say successful onboard, but the LR appears disconnected?

Created by Ken MacCormick, Modified on Sun, 10 Jul 2022 at 07:47 PM by Ken MacCormick

First:

  • Make sure your home WiFi is on and working. 
  • Make sure your home internet is working.
  • Make sure your device has a cellular or wireless connection to the internet.

If the above does not work:

  1. Unplug the unit for at least 5 minutes (disconnect the backup battery if one is installed).
  2. Completely close the Whisker app.
  3. After 5 minutes, plug the unit in and allow it to cycle until the blue “ready” status lights up.
  4. Open the app and check for a connection.

Note:  Litter-Robots and Feeder-Robots need to be placed somewhere with a strong 2.4 GHz WiFi signal.  If your phone is showing a low WiFi signal in the same area as the robot, it is likely that the robot will have a difficult time maintaining a connection, resulting in a poor user experience.

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