I have a new router / WiFi network. How do I reconnect?

Created by Ken MacCormick, Modified on Sat, 10 Feb 2024 at 03:08 PM by Ken MacCormick

If you have a new router or WiFi network, you'll need to update the WiFi credentials in the Whisker app to reconnect your unit.

  1. Ensure you are using the latest version of the Whisker app.



    1. Search for the Whisker app in the App Store or Google Play Store.
    2. To download the Whisker app, tap the Get or Install button.
    3. If the Whisker app is already installed and an update is available, update to the newest version by tapping the Update button.
    4. If the Whisker app is up to date, tap the Open button.
  2. Update your network in the Whisker app.
    1. Open the Whisker App.
    2. Select the unit you'd like to connect to your new network.
       
    3. Select the Settings gear in the top right corner.
       
    4. Select Update Network.
       
    5. Follow the steps listed within the app.

Successful: If your unit is displaying a solid blue light, you've been successful.

Unsuccessful: If your unit is still Offline in the app, please follow these troubleshooting steps.

Troubleshooting

  1. Perform a hard reset of your Litter-Robot.
    1. Unplug the power inlet from the back of the unit for at least 1 minute.
       
    2. Plug the unit back in and allow it to cycle fully.
    3. Once the unit has reached a solid blue light ready status, open the app.
    4. Begin onboarding as usual.

Successful: If your unit is displaying a solid blue light, you've been successful.

Unsuccessful: If your unit is still Offline in the app, please follow these troubleshooting steps.

Delete and re-onboard your unit

  1. Open the Whisker App.
  2. Select the unit that will not connect.
     
  3. Select the Settings gear in the top right corner.
     
  4. Select Delete Robot. 
  5. Follow the steps listed within the app.

Successful: If your unit is displaying a solid blue light, you've been successful.

Unsuccessful: If your unit is still Offline in the app, there's likely an issue with your Litter-Robot.

Onboarding tips

Complete the onboarding process within 10 minutes and ensure you are connecting to a 2.4 GHZ network. Also, please make sure your WiFi password has no slashes, periods, or spaces. (/ \. ).

If you experience issues onboarding, please check for the following:

  • SSID network names must be under 31 characters
  • Network must have a password between 8-31 characters and cannot have slashes, periods or spaces ( \ / . )
  • Unable to see hidden networks
  • Unable to view MAC address. Third party apps can.
  • IPv6: The Litter-Robot is not compatible with IPv6. If you have a newer Xfinity router, it's most likely running IPv6. You will receive an error saying "invalid credentials". There should be settings within the router to allow you to switch to IPv4. This will allow the unit to connect. 
  • Please make sure you're using the latest versions of Apple (iOS 10.0 and higher) or Android (8.0 and higher)
  • iPhone users: Try onboarding with your device's bluetooth enabled. This will eliminate step 4 of connecting to the Litter-Robot's hotspot. If this still does not work, please disable your device's bluetooth and try onboarding again after a hard reset. This will prompt you to do step 4 again of selecting Litter-Robot's hotspot.
  • Android users: Androids have a Smart Network Switch that interferes with the connection to the Litter-Robot hotspot. Please enable Airplane Mode before attempting to onboard. When you get to step 4, simply turn on your WiFi, then choose Litter-Robot network and enter the neverscoop password and proceed with onboarding. Units that were manufactured after 1/1/21 have been activated for onboarding via bluetooth with an Android device. Please make sure your device's bluetooth is enabled before onboarding. Using the your device's bluetooth will bypass step 4 completely.

*PLEASE NOTE:  Experience varies by device – if a notification pops up with a warning that you are connecting to a network without internet access, you must select YES/ACCEPT. Failure to do this will result in a failed onboarding experience.

For units that start with LR3Cxxxxxx:

  1. Open the app and delete the current unit, even if it is offline. To delete, click Litter-Robot, click “Controls” in bottom right corner (or "Remote" if using the old app), then click “Delete”
  2. Force close (swipe away) the app.
  3. Unplug the Litter-Robot from the back of the unit for at least 1 minute.
  4. Plug the unit back in and allow to cycle fully.
  5. Once the unit has reached a solid blue light ready status, open the app.
  6. Begin onboarding as usual.


Please make sure you complete the process within 10 minutes and that you are using 2.4 GHZ. Also, please make sure your WiFi password has no slashes, periods, or spaces. (/ \. ).

If you experience issues onboarding, please check for the following:

  • SSID network names must be under 31 characters
  • Network passwords must be between 8-31 characters and cannot have slashes, periods or spaces ( \ / . )
  • Unable to see hidden networks
  • Unable to view MAC address. Third party apps can.
  • Unable to connect to a network that does not have a password
  • IPv6: The Litter-Robot is not compatible with IPv6. There should be settings within the router to allow you to switch to IPv4. This will allow the unit to connect. 
  • Please make sure you're using the latest versions of Apple (iOS 10.0 and higher) or Android (8.0 and higher)
  • iPhone users: Try onboarding with your Bluetooth enabled. This will eliminate step 4 of connecting to the Litter-Robot's hotspot. If this still does not work, please disable Bluetooth and try onboarding again after a hard reset. This will prompt you to do step 4 again of selecting Litter-Robot's hotspot.
  • Android users: Androids have a Smart Network Switch that interferes with the connection to the Litter-Robot hotspot. Please enable Airplane Mode before attempting to onboard. When you get to step 4, simply turn on your WiFi, then choose Litter-Robot network and enter the neverscoop password and proceed with onboarding. For units that were manufactured after 1/1/21 - Android Bluetooth has been activated. Please make sure Bluetooth is enabled before onboarding. Using the Bluetooth will bypass step 4 completely.

*PLEASE NOTE:  Experience varies by device – if a notification pops up with a warning that you are connecting to a network without internet access, you must select YES/ACCEPT. Failure to do this will result in a failed onboarding experience.

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